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Charge 3 not syncing or receiving notifications

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‎02-08-2020 09:49 - last edited on ‎02-09-2020 11:59 by Fitbit Moderator

‎02-08-2020 09:49 - last edited on ‎02-09-2020 11:59 by Fitbit Moderator

I’ve been trying to reach customer service, they keep having “issues” and cannot connect.  My IPhone 7 (updated) will show on my Charge 3 when it rings but no texts.   Very frustrating, any ideas?

 

Moderator edit: updated subject for clarity

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‎02-09-2020 11:58 - last edited on ‎05-23-2024 08:45 by Fitbit Moderator

‎02-09-2020 11:58 - last edited on ‎05-23-2024 08:45 by Fitbit Moderator

Hi @Ranita. Welcome on board. It's good to see a new face around.

Thanks for trying to get in touch with our Support team. I'm sorry that you're not able to connect your Charge 3 and receive text notifications. Before anything else, let's try the following steps to get your tracker syncing correctly with the Fitbit app:

  1. Remove your Charge 3 and any other device from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. If you use more than one device to sync, make sure to remove your tracker from that device's Bluetooth and take it to another room.
  4. Verify if the Fitbit app is updated to the latest version.
  5. Force quit the Fitbit app and reboot your phone.
  6. Restart your tracker.
  7. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  8. Choose your Charge 3 and follow the onscreen instructions.

Once your tracker is connected with the Fitbit app, please take a look to this thread and give a try to the tips described there so you can get text notifications from your iPhone 7.

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