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charge 2 not receiving text/phone notifications since last update

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‎09-10-2017 10:13

‎09-10-2017 10:13

My Charge 2 worked well until the last update. Since then, I no longer receive text/phone notifications. I've check all settings for notifications in the app and on the iPhone 6. I've disconnected and reconnected Bluetooth, and I've uninstalled and reinstalled the app. Assistance would be much appreciated!

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‎09-11-2017 07:03

‎09-11-2017 07:03

Hello @DebF13, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know the troubleshooting steps you've tried so far. At this moment I would like to suggest you to check if your tracker is not currently in the "Do Not Disturb" mode. To do this, press the button on the side of your Charge 2 for 2 seconds while on the clock face, a message and a vibration will let you know if "Do Not Disturb" has been turned on or off. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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