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Alta steps deleted after updating app.

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‎09-10-2017 16:28 - last edited on ‎09-11-2017 06:34 by Moderator Alum

‎09-10-2017 16:28 - last edited on ‎09-11-2017 06:34 by Moderator Alum

all previous steps today were erased after i updated app

 

Moderator Edit: Clarified Subject.

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‎09-11-2017 07:13

‎09-11-2017 07:13

Hello @erinms15, have warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, have you experienced it before? In this case I would like to ask you to restart your Alta, then go to your online Dashboard and check if your steps appear correctly here. If so, please try the following in the app:

 

  • Force-close the Fitbit app by double tapping the home button on your phone, then swipe the app up. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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