charge HR won't connect to the tracker

[sherrbear81]

i have been waiting for an hour trying t get my fitbit HR to connect with my i phone 6 plus.  it just keeps saying on my iphone "we found your Charge HR!" at the bottom of the screen it says Connecting to Tracker.  Its been like this for an hour.  Help My fitbit is also off on its time it says its 11:11 pm and right in Oklahoma its 9:10 am . What is going on? I have deleted app, re downloaded app on i phone, my fitbit almost has a full battery.  It like nothing will sync up?  :-(((( It seems like tracks everything correctly just doesn't want to connect. 

[Akat25]

What fixed it for me was actually really simple! I told the Bluetooth network to “forget this device” and then added it back on.

Out of everything I tried (similar to you), that was what worked!

Good luck

Sent from my iPhone

[RevJen]

Thanks! I'd love to try that trick, but the Charge HR isn't showing up in my phone's list of Bluetooth connected devices, so I can't choose the "forget this device" option. 😞 

[Rich_Laue]

Do a restart of the tracker 3 times in a row. 

Sometimes it is better to shut the phone off rather than just a soft restart. 

[RevJen]

On about the seventh round of trying all the steps I'd listed previously, the FitBit Android app magically re-paired with the Charge HR! However, that successful pairing lasted only a few hours before the same sync issue started up again.

I'll try the triple restart on the tracker and see how that goes, but I'm not optimistic.

[Farzad]

Hi there,

I did connect my fit bit charge HR to my Samsung S5 before but it has been disconnected some how. I am trying to connect it to my phone again I have gone through all the steps  on websites but no luck yet. I have uninstalled the app and downloaded the app again, etc...

After entering the 4 digits  it shows " connecting " but nothing has happened. It doesn't sync at all.

Please advice.

[Akat25]

Try going into your Bluetooth settings and Tami g your phone to forget that device or disconnect it from there. Turn off the Bluetooth, restart your phone, then turn the Bluetooth back on and it should find your device. That’s what worked for me.

Good luck!

Sent from my iPhone

[Rich_Laue]

@Farzad is your Charge 2 still connected to your Fitbit account? 

Your saying the Charge 2 will not connect to the phone, but your describing the setup process when the tracker is connected to your Fitbit account. Once the tracker is connected to the Fitbit account the Fitbit app will connect the tracker to your phone. if it needs to. 

2 questions

what was the problem? 

Is your tracker show as connected in your account? 

[Farzad]

Hi
It doesn't synchronize at all.
Thanks

[Farzad]

After entering 4 digits it just keeps connecting but it doesn't connect and it doesn't synchronize at all 

[Rich_Laue]

@Farzad when you click on the your account link in my last post, do you see the Charge HR as a connected device? 

[Farzad]

It s connected to my app finally.  Thanks for your reply ...

[MarcoGFitbit]

Hello @Farzad, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @Rich_Laue, thanks for all your help. 

@Farzad, I'm very glad your tracker has been successfully paired by following @Rich_Laue's recommendations. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[TampaTJ]

Thanks.  This worked for me as well.

[MarcoGFitbit]

Hello @TampaTJ, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate your participation in the forums and for taking the time to let us know your issue has now been resolved, I'm very glad. 

If there's anything else I can do for you, or if there's anything else you might want to add, please feel free to reply. 

[Bryrlea]

Did you solve your issue? Im having the same problem. Ty.

[RevJen]

I don't know about the others, but I was not able to permanently resolve my connectivity issue. Even the temporary solutions have long since stopped working. I admit that I eventually gave up.

[myname756]

hold your fitbit and phone in same hand and it worked for me and i had been trying all day

[MarcoGFitbit]

Hello @Bryrlea and @myname756, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you as well @RevJen, I hope you're having a great day! 

@myname756, I appreciate you have shared your experience and let me know what has worked for you, I'm very glad your issue has now been resolved.

@RevJen and @Bryrlea, thanks for bringing this to my attention and for letting me know you have already tried some troubleshooting steps. If your tracker is still not syncing correctly, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[RevJen]

Thanks, @MarcoGFitbit and @myname756, for your suggestions. I have tried all of these steps and other possible solutions many times over. Nothing seems to work, and even when I could get a connection again, it was very short-lived—and it's been months since I had even a tenuous connection between my FitBit Charge HR and my phone. Right now, the FitBit isn't even showing the correct time, and no amount of restarting or trying to force a sync or updating account information on the phone or via the web or any number of other tactics seems to make a difference.

I appreciate that you are trying to help, but I'm afraid my FitBit is a lost cause at this point; I have no plans to purchase a replacement.

[MarcoGFitbit]

Hello @RevJen, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.