fitbit app not syncing with vitality

[neil546]

hi

i do not have a fitbit wrist device, but, was hoping the app on the phone will track , record and send my activity data to vitality. i have got the device linked however i have not seen any points come through on vitality so i am a bit suspicious on the set-up i have.

i was previously using the "moves" app, which recently started to cause problems for me so i came to fitbit, one of the other recommended apps from vitality.

can someone please help ?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @neil546, thanks for joining us, it's great to have you on board! 

If the information from your Fitbit app is not counting for your Vitality points, I would like to suggest removing the link between both apps and linking them again:

1. Go to the Applications section of your online Dashboard.
2. Locate Vitality and click on Revoke Access.
3. Go to the Vitality website and log in with your credentials.
4. Click on the ‘Fitness devices and apps’ page under the ‘Gym and Fitness’ section on the Vitality menu and click on ‘Link my Fitbit account’.
5. Log in using your Fitbit account username and password.
6. Click on ‘Allow’ to authorise the connection and link your Fitbit account to Vitality.

I hope this can be helpful, give it a try and if there's anything else I can do for you, please feel free to reply! 

[NReeves]

Hello just recently at my new employment they have the vitality app and wanted to sync my fit bit with their app.  I know my fitbit I had first and under a different email address how can I sync my fitbit with the vitality app when I go to that app I can't seem to figure it out.  Thank you.

[MarcoGFitbit]

Hello @NReeves, thanks for joining the Fitbit Community, it's great to have you on board. 

In this case I would like to suggest you to go to your Applications section of your online Dashboard, locate the Vitality app and click on Revoke Access. Once you're ready to link both apps again, follow these steps:

1. Go to the Vitality website and log in with your credentials.
2. Click on the ‘Fitness devices and apps’ page under the ‘Gym and Fitness’ section on the Vitality menu and click on ‘Link my Fitbit account’.
3. Log in using your new email address and password associated to your Fitbit account
4. Click on ‘Allow’ to authorize the connection and link your Fitbit account to Vitality.

This will remove your previous account and add the new one from your new employer. 

I hope this can be helpful, if there's anything else I can do for you, please keep me posted. 

[pwaykole]

Removed link between both the apps like million times but still not able to sync. (I have a fitbit ionic)

[casey5646546546]

I also have a problem linking to vitality. I have a fitbit Ionic as well. Tried to link and unlink several times.

[julie762]

Unfortuantely Fitbit are struggling to keep up in the Healthcare world!

They are not compatible with AppleHealth thro which vitality utilise the data. Unfortunately Fitbit are falling behind and not keeping their development of functionality with the pace of the health and fitness industry.  I would never purchase a Fitbit again. Go to Vitality Support => activity trackers => connect to fitbit and that also may help you.

www.vitality.co.uk

Please note

In high demand periods, it can take up to 48 hours to sync your Fitbit data to the Vitality Member app and for your Vitality activity points to appear on the Vitality Plan Points Statement. We ask you not to close and open the apps again until the 48 hours have passed, as refreshing multiple times can overload your account and stop the data coming through. If you then close and open your Vitality Member app again after this period, your points will be showing on your statement.