iOS 11 update not receiving notifications on tracker

[Wecarlson78]

I am no longer receiving notifications at all on my blaze tracker. I have checked everything possible! Is there anyone else having this problem and if so what is the fix if any?

Moderator edit: Title for Clarity 

[bausi2k]

yep same for me, but don't forget, you are using beta software 🙂

[Bones4JC]

I'm having the same problem with my Alta. Would love to know how this problem is going to be resolved. 

[Adayum]

I also am having that problem and I've been going back and forth with Fitbit support and still no fix... Must be something with iOS 11. 

On iOS 11 beta 2, iPhone 7 plus

[KateFitbit · Accepted solution]

@Wecarlson78, @Adayum, @Bones4JC Thank you for the feedback, we are currently monitoring the situation.

As @bausi2k mentions, iOS 11 is still a beta product.  We do not officially support any unreleased operating systems. If there are any updates, I'll post in this thread. Thanks! 

[Lindsey.white]

Same for my charge 2 really frustrating!

[kjghiytrfj11]

I made the same post an hour ago and just found yours. What is odd is that I upgraded and was fine for about 5 hours, receiving all notifications. Then, from one minute to the next, no notifications other than calls. Nothing changed in my settings. Did anyone else have any luck after upgrading or was it an instant stop for everyone after the upgrade?

[Torok762]

I fixed mine. I had the same issue where I upgraded to ios11, it worked for a few days but suddenly stopped. This is how I fixed it:

-Open the app and delete the Fitbit device. 

-Delete the Fitbit app

-Remove the Fitbit from Bluetooth under settings

-restart the iPhone 

-install the Fitbit app

-add the Fitbit device through the app

-done. It started working. 

[Lindsey.white]

Did you lose any data when you did this?

Lindsey

[Torok762]

None. Fitbit is cloud based and all the data is retained. Just remember to sync your device before deleting it.

[Wecarlson78]

Did it wrong immediately after? I tried and is not working still. Or is there a step you have to do that’s not listed? 

[Torok762]

It worked immediately afterwards. Maybe try restarting your fit bit when you restart your phone. This is done by putting it on charge and holding down the button for about 10 seconds. You know it’s restarting when you se the firmware version display on the screen.
Also check the app has notifications on and your Fitbit. Try updating settings on the Fitbit like the clock face to ensure settings are transferred.

[Adayum]

Did you fix it on the blaze? Because mine didn't fix either

[Torok762]

I own a charge 2, so your are right, this could make a difference.

[TwistMyMind]

Its a hit & miss with my brand new Blaze.

[Bones4JC]

Thank you so very much. It worked. I am a happy walker again.

Blessed and Highly Favored 👣

[MarcoGFitbit]

Hello everyone!, I hope you're having a great day, it's nice to see you all around. 

As expected with beta operating systems, it's possible you experience issues with one or more apps or functions on  your phone. I would like to thank you all of you that have reported this situation and @Torok762 for his troubleshooting. 

As @KateFitbit mentioned, once we have updates regarding iOS 11 we'll make sure to let you know. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[TwistMyMind]

---

@TwistMyMind wrote:

Its a hit & miss with my brand new Blaze.

---

There was a new iOS 11 Beta released to developers yesterday. My notifications are working fine so far since I've installed it. 🙂

[Valociraptor]

Same issue, waiting for the fix. Glad I'm not the only one, this has been frustrating. 

[MarcoGFitbit]

Hello @Valociraptor, have a warm welcome to the Fitbit Community, it's nice to see you around @TwistMyMind. 

Thanks for the update @TwistMyMind, I appreciate it.

@Valociraptor, thanks for reporting this as well, as @KateFitbit mentioned earlier, once we have updates regarding iOS 11 we'll make sure to let you know. In the meantime, if there's anything else I can do for you, please feel free to reply.