help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS 13 + 3.6.1. No bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2019 23:48

‎09-20-2019 23:48

Just updated to OS 13 on my iPhone and updated Fitbit app to version 3.6.1. The very first time opening the app afterward, my Charge 2 will not sync and the app presents a message to turn Bluetooth on. It is already on, so I chose to “forget device” so I could reconnect my Charge 2 to Bluetooth and now it can’t find it at all. 

Any ideas? Could this be a bug due to the new versions? I’ve tried closing the app, rebooting, etc. have not deleted the Fitbit app because I don’t want to lose my

data. Thank you. 

Best Answer
0 Votes
2 REPLIES 2

‎09-20-2019 23:58

‎09-20-2019 23:58

Solved my own problem. Per a link and suggestion in another help thread, installing ios13 turned off “Bluetooth sharing” in the settings > Fitbit menu on the phone. 

Best Answer

‎09-25-2019 08:33

In response to Bkenis

‎09-25-2019 08:33

OMG THANK YOU!!!! I was going nuts trying to figure out what the issue was! 

Best Answer
0 Votes