help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS 13 uodate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2019 17:38

‎09-30-2019 17:38

This is still not working!! Latest Fitbit update, done. Latest iOS 13 update, done. Reset my charge 3, done, followed all suggestions, still will not receive any notifications. 
what is the point of updates if they just screw things  up?!!

Very frustrating!

Best Answer
0 Votes
5 REPLIES 5

‎09-30-2019 17:58

‎09-30-2019 17:58

Hello @Calitj1 

I’m not sure what steps you have already tried because you didn’t mention it. Can I suggest trying this:

go to:

iOS Settings > Notifications > Messages > Show Previews > Always (Default) 

also iOS settings>notifications>Fitbit> ON 

On your iPhone's settings, tap on "Bluetooth".

  1. Then tap on "i" button next to your Fitbit device's name.
  2. Turn on toggle switch next to "Share System Notifications"
  3. Then test the notifications one more time.

😃 please let me know if this helps and resolves your issue

Best Answer
0 Votes

‎09-30-2019 22:54

‎09-30-2019 22:54

I have a similar problem with my Inspire HR, after the update it won’t sync and cannot find Bluetooth. It is set up to allow notifications , I have turned Bluetooth and my phone off and on, restarted my phone, restarted my Fitbit but still not syncing ? Very frustrating 

Best Answer
0 Votes

‎10-01-2019 04:11

‎10-01-2019 04:11

Hello again @Calitj1 

I wanted to check back in with you to see if my suggestions helped your notifications issue. Please let me know.

Best Answer
0 Votes

‎10-01-2019 04:16

In response to SunsetRunner

‎10-01-2019 04:16

No nothing is working to allow the two to sync ?

Sent from my iPhone
Best Answer
0 Votes

‎10-01-2019 04:25

In response to Emmar21

‎10-01-2019 04:25

Hello @Emmar21 

Yours is a syncing issue I understand. Let’s try this: 

log out of your Fitbit app then force shut the app by swiping up on the app then restart your iOS device. Now let’s restart your inspire HR (you will not lose your data doing this) Here’s how:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. unplug your tracker 

Now try logging back into your Fitbit app and trying syncing now to see if your Bluetooth is now correctly paired with your Inspire HR. 
😉 Please let me know if this resolves your issue

 

 

 

Best Answer
0 Votes