iOS 13 update has disconnected my inspire HR

[BeccaTheaker]

My phone updated yesterday with the iOS 13 and since then my inspire HR will not connect. I’ve tried it all, but nothing works. My Fitbit is now practically pointless. Every time I try to connect to it a message pops up saying ‘turn on Bluetooth to connect to this device’ but my Bluetooth is on, the two just don’t seem to be able to find each other if that makes sense? Has anyone else found this since updating? 

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @BeccaTheaker 
I understand your having pairing issues. Let’s try a few troubleshooting steps first. Try turning off/on your Bluetooth. If that doesn’t work let’s try restarting your Inspire HR. Here’s how: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted. Now test you syncing ability.

If that fails I would suggest these steps:

log of your Fitbit app

force shut the app by swiping up

shut down your device completely and wait about 1-2 mins

now turn your device back on

log on to your Fitbit App 

now test your syncing 

If your still experiencing syncing issues I would suggest uninstalling and reinstalling the Fitbit app. You will not lose any data doing this. Here’s how: 

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 Please let me know if this provided you with the best answer to your syncing issue.  If indeed it has helped please tap “best answer” under this post. Keep me posted.