help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2016 12:00

‎02-15-2016 12:00

I accidentally clicked the 'Forget Device' option on my phone and I've tried resetting my Charge but it still won't appear as an option to connect. What do I do?
Best Answer
0 Votes
1 REPLY 1

‎02-16-2016 09:54

‎02-16-2016 09:54

Hey there @rigo27. Welcome to the Fitbit Community! 🙂

 

It sounds like your tracker's bluetooth system is stuck so I would recommend restarting it probably a couple of times. For the instructions on how to restart your Charge, take a look at this article. After resarting your tracker, go ahead and set it up as a new device. It should all work properly by then.

 

Hope this gets you back on track and if you need more help, just let me know! 

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes