help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS & Notifications STILL NOT WORKING.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-10-2019 04:32

‎11-10-2019 04:32

I see Fitbit worked hard to add Fitbit premium and such, but are you guys ever going to resolve this issue with the notifications after the update??! Or are we forced to go out and buy the newest model Fitbit? 

Best Answer
5 REPLIES 5

‎11-10-2019 15:31

‎11-10-2019 15:31

Hello and welcome @LEXIcologist 

Thank you for coming to the community with your question. Im sorry your not receiving text notifications. As you may know currently notifications are a known issue and the Fitbit Team are working on a fix. When this fix will be forthcoming is not known at this time. In the meantime please review this thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Any and all current information about the notifications issue can be found there. Please post any questions or concerns about notifications there. I’m sorry I can’t be more help. 

Best Answer
0 Votes

‎11-10-2019 18:30

‎11-10-2019 18:30

I feel the same way!!! It has been over a month and still nothing. I’m just going to update and get the Apple Watch even though I don’t want to but FitBit leaves little choices and all this trouble shooting tips is ALOT OF WASTED TIME I will never get back. 

Best Answer

‎11-10-2019 19:12

In response to Teshia

‎11-10-2019 19:12

Agreed!!! Fitbit is trying to compete with the Apple Watch but it’s definitely not Apple. I was gifted one last year and declined it because I felt like the Fitbit does everything I need. Now I don’t get any notifications and that’s inconvenient especially when I don’t check my phone a million times a day at work. The notifications let me know who I should reply or call back. 

Super sad and disappointed. 

Best Answer

‎11-10-2019 19:17

In response to SunsetRunner

‎11-10-2019 19:17

Thank you for taking the time to copy and paste a generic answer that I’ve already read in regards to this known issue. 

Best Answer

‎11-10-2019 19:32

In response to LEXIcologist

‎11-10-2019 19:32

Hello again @LEXIcologist 

Im sorry you feel that way. The answer may seem generic as you mentioned but if that’s the only information I know and can provide then that’s all I can provide. I want the notifications to work too. They don’t work currently for me either but all I can do is wait. I’m certain Fitbit is not wanting their customers upset so I honestly believe they are working on a fix. 
Again I’m sorry but the thread I provided is all I'm capable of offering.

Best Answer
0 Votes