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iOS app crashes when I try and access my account

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‎06-20-2023 09:15

‎06-20-2023 09:15

Issue started about two days ago. I can open the app, but when I click on my profile icon to try and access my account the app force closes like half a second later. I am running iOS 16.5 on a iPhone 12 Pro. I tried to use access my account from the app on my iPad mini and the same problem occurred. I have reinstalled the app and restarted my phone multiple times and nothing has changed. 

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3 REPLIES 3

‎06-20-2023 14:01

‎06-20-2023 14:01

I have the same issue and apparently so do others. I started a thread prior to yours noting the same condition. At this point, I do not believe there is anything we users can do to resolve it and must wait for another app update.

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‎06-20-2023 16:35

‎06-20-2023 16:35

Updating the app to the latest version 3.84 has resolved this issue for me.

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‎06-20-2023 20:19

‎06-20-2023 20:19

I was able to resolve the issue by logging in on my computer and removing my Fitbit watch from my account. 

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