iOS app crashing when selecting challenges menu

[Paineyjess]

When I go into Challenges and attempt to enter my open challenge to view progress the app crashes.

Tried restarting phone and disconnecting all other Bluetooth devices but no luck. Any ideas?

[Happyface262]

That's great! 😊👍

[BrittLibell]

I ended up deleting and reinstalling the app. Now it works with no issues.

[Gilwony]

I had same problem last days. But i was solved with this mention. Thank you so much

[KateFitbit]

Hi Everyone, 

Thanks very much for your reports on the app crashing when trying to view Challenges. 

Our engineers are aware that some iOS users may experience an app crash when trying to access Challenges or create a new Challenge, this includes Adventures and Adventure Races.

They are working on a fix and anticipate to have it solved soon. Please stay tuned, I'll update this post when I receive further information.

We do appreciate your patience and apologize for the inconvenience. 

6/7/2017 Update: Merging together two similar threads for better visibility. Thanks again for your patience as we await a fix for this issues. Our engineers are currently aware and anticipate an update soon.  

[SunsetRunner]

Since the weekend, myself and 1/2 of those I compete against in challenges aren't able to accept new challenges (not a max challenge issue) or even see ANY challenges after attempting a delete and reinstall of the app. We will try to accept from the email and nothing happens. 

I've deleted and reinstalled app multiple times. Many are affected. Help. I'm stepping all by myself. 😜 And so are many others. 

[Nananoodles]

That's what kept happening to me. I deleted the app, re-installed it and everything worked.

Sent from my iPhone

[TrisR]

Thanks fo the advice. I actually just had to log out of the app & log back in. A complete pain- do u think I could remember my log in??? Got it tho & I'm still happily walking the Pohono trail.

From Tristan 😀

[LucyAP]

Great to see you here @SunsetRunner! Just wanted you to know that I've gone ahead and moved your recent topic "Challenges not loading" to the main thread in an effort to tidy up the iOS App Forums. This thread may be helpful for you. Here you will get all the updates about this.

Thanks for your understanding! 🙂