iOS app crashing when selecting challenges menu

[Paineyjess]

When I go into Challenges and attempt to enter my open challenge to view progress the app crashes.

Tried restarting phone and disconnecting all other Bluetooth devices but no luck. Any ideas?

[Nelsoneer]

I am able to open the challenges now. Just started working again. Hope it works for all of you here now

[Ladyzbyrd]

Yeah, it works now. I really wish there was more explanation from Fitbit. Were they increasing the steps on the Yosemite challenges, and that's what screwed up with people who were in a solo challenge? I should have been done yesterday with Valley Loop. I don't think it took all my syncs between the app messing up and now, or it would have been done, even with the increased steps. 

Oh, well. I'll take away full functionality as the positive here. 

[Paineyjess]

I'm still having the same problem, can't go into an existing challenge. Did you do anything to get it working again? I've tried restarting my phone but no luck.

[brontolaurus]

I'm still having issues as well. The Workweek Hustle challenge open fine, but it's only the personal Pohono Trail crashing the app. 

[Nelsoneer]

I didn't have to restart. I just clicked on Valley Loop and it started working again. It counted all my steps along the way and I was still able to see all the treasures and collect them. 

[Paineyjess]

Seems to be working now!

[Bevan423]

I'm having same issue, losing out on doing regular challenges. Last 10000 steps  and crashed after 4 days !

[Nananoodles]

I did that but it's still not working. The Valley loop has jumped from 24000 steps to 35000 that can't be right.

its driving me nuts now 😡

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@Nelsoneer wrote:

I didn't have to restart. I just clicked on Valley Loop and it started working again. It counted all my steps along the way and I was still able to see all the treasures and collect them. 

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[Nananoodles]

 It patched yet 😔

[Widarc6]

Mine still is not working. I have opened numerous times to still get booted out.

Sent from my iPhone

[Widarc6]

It appears they are changing the individual challenges. The 24000 steps is now 35000. The one that 48000 is now 62500.

Sent from my iPhone

[Nananoodles]

I saw that, it's a bit much for those of us already on a challenge.

i wish an official would look at this

[Nananoodles]

Me too 

[TrisR]

This problem STILL is not resolved! What is my next step? I would like to carry on my personal challenge! 😡

[Happyface262]

It finally resolved on my iPhone a couple hours ago and allowed me to collect treasures that expired (I think). Hopefully it will resolve soon on yours.

[TrisR]

Thanks I'll wait & hopefully it resolves! I have contacted them via  messenger so I'll see if they have an answer. 😊

[TrisR]

Figured it out. I had to log out of the app then log back in & it worked,  thankfully!! Whew! 

[Lessaj]

Many folks are posting the crashing problem with Challenges are fixed - well that's very nice for them, I STILL CAN'T OPEN ANY OF MY CHALLENGES! Please HELP!!!

[Nananoodles]

Nor me! I keep getting reminders about a new landmark in a few steps but still can't get to it on the app. The valley loop has jumped 11000 steps grrrrrrrrrrr!!!!! I've sent them a tweet @fitbitsupport but not heard.

[Nananoodles]

I deleted the app. Hey presto it's now working! My valley loop went from 24000 to 35000 steps, no wonder I'm still on it