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iOS app step counter says I have 0 steps

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‎04-23-2016 05:34

‎04-23-2016 05:34

On my iPhone I sync my Fitbit everyday, however I checked today and it says that for the past week I have been barely getting steps in, and on Thursday and Friday I have 0 steps. This doesn't make sense because I do track everyday and I should be getting more than 0 steps. I know my Fitbit was charged. I also clicked on each day and behold the steps are there!!! But they don't show up in my 7-day overall and they don't show up on the screen with all 7 bar graphs
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‎04-24-2016 12:59

‎04-24-2016 12:59

Hi @Marusss,

This problem sounds like it could be syncing related. My guess is that you didn't sync your steps from your tracker over to the App on Friday and Saturday, which is why the App shows zero steps for those days

 

What's nice is that all Fitbit trackers can record detailed minute-by-minute data for seven days, so even if you don't sync for a few days, you'll still be fine.

If you are still having syncing trouble, I would also recommend the steps mentioned here. They should get you back on track.

Derrick | Retired Moderator, Fitbit
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