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iOS update and bluetooth

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‎10-12-2019 19:01

‎10-12-2019 19:01

I did all the suggested remedies to get charge 3 to sync but still claims that Bluetooth is not on. Any further suggestions?

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‎10-12-2019 19:34

‎10-12-2019 19:34

Welcome @Sparky0524 

Did you recently update to iOS 13? Also what troubleshooting steps have you taken? It’s helps me to know what you have already done. 
keep me posted.

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‎10-12-2019 19:41

‎10-12-2019 19:41

Same here with an Inspire and I understand that if I uninstall the FitBit app we lose all data that wasn’t synced. 

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‎10-12-2019 19:48

In response to S-FB

‎10-12-2019 19:48

Hello @S-FB welcome,

Great question....you will not lose data if you uninstall and reinstall your Fitbit App. Most Fitbit devices record detailed minute-by-minute data for 7 days. (Fitbit Alta records minute-by-minute datafor five days). Fitbit devices can store daily totals for up to 30 days. So your perfectly safe as long as you haven’t gone longer then those day’s stated. 😉

 

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‎10-13-2019 18:24

‎10-13-2019 18:24

Someone suggested uninstalling charge 3 and reinstalling again (because of iOS update 13). I did so and now I cannot reinstall as it keeps saying I need to turn on Bluetooth—which IS on. I’m frustrated. 

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