iOS update causing some users to lose access to the Fitbit app (RESOLVED)

[KateFitbit]

Hi Everyone-

Update 5/27/2020: This issue has been resolved. If you still see a “no longer shared” message please make sure your app and OS are updated to the latest versions. 

I've merged a few posts together.

We're aware of an issue where some customers who update their iPhone to iOS 13.5 see this error message when they open apps, including the Fitbit app: “This app is no longer shared with you, to use it, you must buy it from the App store." To resolve the issue, try uninstalling and reinstalling the Fitbit app. If this doesn’t resolve the issue for you, we hope to have more information soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.Thanks for your patience!

[Plap17]

well. here we go again. after a could of erratic days - on again, off again. now, apparently totally off.

[BrayHead666]

When do you expect to have a resolution to the problem. Uninstalling/installing the app did not resolve the problem. 

[UkulelePat]

We tried the new updated app and it still doesn’t allow Apple IPad & IPhone to connect to tracker.

[Fit_Tommy]

This problem started on Friday, May 22, even before I updated to iOS 13.5. Uninstalling and reinstalling did not help. Anxiously awaiting a resolution from Fitbit.

[Fit_Tommy]

Does the app on iOS 13.5 lose the historical data when uninstalled and reinstalled?

[Aged]

I have the same problem.  I have deleted and reinstalled the app and it still won’t sync.  I’m about to bin the device.  Latest in a long list of problems with the Charge 3.

[empronite]

I uninstalled and reinstalled the fitbit app on the iPhone. It only worked for about a day and the same thing happened again. I also had to delete the app on the iPhone in order for the fitbit to sync with any of my other devices even when bluetooth was turned off on the iPhone. As long as the malfunctioning app was on the phone, the fitbit could not connect to anything else, not even my computer. 

[PChew]

Can’t synch my Charge 2 anymore, I did all the prescribed steps uninstalling and reinstalling my app, turning Bluetooth off and back on and uninstalling my device.  I was unable to reinstall my device because it says ”tracker not found”.

[Aged]

Exactly the problem I’m having. Fitbit should be sorting this out and communicating more with users. They have been aware of this now for a while and all they can do is suggesting deleting and reinstalling the app. Very frustrating and does not endear me to the the brand.


Sent from my iPad

[BrayHead666]

I finally managed to connect the Fitbit Flex 2...... only when I reset it. 

the earlier instructions of uninstalling/ install etc do not appear to be sufficient. 

Fitbit should be providing better communications and instructions. 

[Annab1274]

Hi, I updated to OS13.5 yesterday my Fitbit Ionic was fine until This afternoon, Ive just had the logo screen ever since. Tried to shutdown, I’ve deleted app and reinstalled, taken off Bluetooth etc. I had the message about the app once, then it has said 0% battery. It was on 55% before. No it intermittently charges shows the screen, won’t count steps then flashes 0% battery again. 

[LadyLotus]

Yes I tried it! I was on the phone for almost an hour with two different Fitbit employees troubleshooting. To no avail. I’m so frustrated. And I don’t see a resolution in sight....It’s been four days five days now of not being able to utilize my Fitbit to benefit my life. I hope it gets resolved soon.

[Malia937]

Working for a week and now it’s not syncing.  I know some iOS users are ok now but did Fitbit fix this issue or is it hit or miss?  It should not take this long to resolve.  I feel like Fitbit is just kicking back watching all these posts and not doing anything.  Where’s the Official response from Fitbit?

[Cgdsav]

Nothing works.  I have been trying for several days on both my iPad and iPhone. Delete the app and reinstall.  Delete the device and try to set it up again.  Power off and back on.  Turn Bluetooth off and then back on.  NOTHING WORKS.  Where is the support?  Makes me sorry to have made a financial commitment to a device for which I cannot see data.  IOS is constantly being updated but FITBIT is not working it.

[Cgdsav]

FITBIT is the only app not working properly on either my iPhone or iPad.  If you are going to sell these devices you need to support them.

[KristaNeese]

I’ve been in contact with Fitbit CS several times and nothing much other then they know there are issues. In the mean time I have deleted the app, turned Bluetooth on and off, restarted my iPhone and Fitbit and my phone can’t even find my Fitbit to install it again. So it is currently 3:37pm here and my Fitbit says 7:49 (am) because a couple hours ago my alarm on Fitbit went off for my 5:40am wake up!!!! So frustrating. 

[Cgdsav]

Well I deleted the app and the device and had Bluetooth “forget” device and turned iPhone on and off about 10 times and FINALLY got my app to recognize and sync my Inspire HR earlier this afternoon but lost several days sleep data. Now at 5:02PM EST I am once again trying to Sync only to get the message “NO DEVICE FOUND.” The Fitbit team needs to work this thing. Ridiculous. Not worth the effort.



Sent from my iPad

[PChew]

Same here.  Very frustrating.

[BrayHead666]

Try restarting your device, I was able to connect immediately after I restarted my Flex2. Normally this is done by tapping the button in the charging cradle 3 times in 5 seconds. 

Good  luck

[aso-2]

I have an old FitBit Zip which worked fine until MID-RUN on Friday, so nothing updated to make it stop working, not the app and not my phone, to make it stop working. Last update was 5:04 pm PT on Friday. I have had no connection since then, not to my computer and not to my iPhone. I have tried removing the app multiple times, turning Bluetooth on and off, and taking the battery out of my Zip. Still "No Device Found". Even if I delete the app from my phone it won't sync to my computer. It's shocking that it's this many days and still no fixes for this when clearly so many people are having problems (considering 9 pages of comments and complaints!). FITBIT, get a move on!