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iPad 6th gen not syncing with Charge 2

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‎08-20-2019 20:31 - last edited on ‎08-21-2019 08:26 by Fitbit Moderator

‎08-20-2019 20:31 - last edited on ‎08-21-2019 08:26 by Fitbit Moderator

Hi, I’m enquiring about app compatibility with the iPad 6th generation (not a pro, just the plain iPad). I looked in the compatibility list, and note that it’s not included. I recently bought my wife a new iPad, and it won’t pair/sync with her Charge 2 - though this worked fine on her much older iPad. We’ve restarted the tablet and uninstalled/reinstalled the app with no effect. Is there anything else we can do at this stage? 

It never occurred to me that it might not be compatible with the app (because so many other Apple devices are OK). 

 

 

Moderator edit: updated subject for clarity

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‎08-21-2019 08:28 - last edited on ‎01-31-2025 11:18 by Fitbit Moderator

‎08-21-2019 08:28 - last edited on ‎01-31-2025 11:18 by Fitbit Moderator

@SamPD Welcome! It's good that the community is growing! 

Let me help you syncing your Charge 2 with your iPad and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.  
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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