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iPad app disappeared

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‎12-15-2017 13:56

‎12-15-2017 13:56

I updated iPad today, 9.3.5, and app disappeared.  It's in cloud, but won't down.oD to pad.  Help please and thank you.

Thank you,
Susan B
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9 REPLIES 9

‎12-16-2017 15:00

‎12-16-2017 15:00

Hello @missb267

Do you still see the app under your iPad settings. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎12-17-2017 05:35

In response to ACG

‎12-17-2017 05:35

No, it's not there.

Thank you,
Susan B
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‎12-17-2017 08:34

In response to missb267

‎12-17-2017 08:34

@missb267

Can you go to the App Store and download it again. Your tracking history is stored on fitbits server and not on the App, so you will not loose any history. 

 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎12-18-2017 07:11

In response to ACG

‎12-18-2017 07:11

When I click on the download from the cloud, it starts to download, then stops.

Thank you,
Susan B
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‎12-18-2017 18:56 - edited ‎12-18-2017 18:56

In response to missb267

‎12-18-2017 18:56 - edited ‎12-18-2017 18:56

I'll send you to the next level up on customer support @missb267

You can call, chat, email or twitter to contact them

 
http://help.fitbit.com/?cu=1

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎12-18-2017 21:28

In response to missb267

‎12-18-2017 21:28

The same thing happened to me, Susan.  Did you find a solution?

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‎12-21-2017 07:07

In response to RosemarieBou

‎12-21-2017 07:07

Yes, customer service talked me through new downloads.  They can help you too.

Thank you,
Susan B
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‎12-21-2017 16:40

In response to missb267

‎12-21-2017 16:40

Awesome @missb267  That your up and running again. 

You can choose accept as a solution if you like. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎12-22-2017 05:16

In response to missb267

‎12-22-2017 05:16

Thank you

Rosemarie Bou, DC
516-695-5029
Certified Health Coach
Www.ToLifelongHealth.ichooseoptimalhealth.com
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