12-15-2017 13:56
12-15-2017 13:56
I updated iPad today, 9.3.5, and app disappeared. It's in cloud, but won't down.oD to pad. Help please and thank you.
12-16-2017 15:00
12-16-2017 15:00
Hello @missb267
Do you still see the app under your iPad settings.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
12-17-2017 05:35
12-17-2017 05:35
No, it's not there.
12-17-2017 08:34
12-17-2017 08:34
Can you go to the App Store and download it again. Your tracking history is stored on fitbits server and not on the App, so you will not loose any history.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
12-18-2017 07:11
12-18-2017 07:11
When I click on the download from the cloud, it starts to download, then stops.
12-18-2017 18:56 - edited 12-18-2017 18:56
12-18-2017 18:56 - edited 12-18-2017 18:56
I'll send you to the next level up on customer support @missb267
You can call, chat, email or twitter to contact them
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
12-18-2017 21:28
12-18-2017 21:28
The same thing happened to me, Susan. Did you find a solution?
12-21-2017 07:07
12-21-2017 07:07
Yes, customer service talked me through new downloads. They can help you too.
12-21-2017 16:40
12-21-2017 16:40
Awesome @missb267 That your up and running again.
You can choose accept as a solution if you like.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
12-22-2017 05:16
12-22-2017 05:16