iPhone 11 pro can not find my Charge 2

[Nick1010]

Just got the new iPhone 11 pro and it does not work with my Charge 2. I first tried to sync it and nothing would update, it said could not find device. I tried to update the tracker. Nothing. So I deleted the device off the phone and now it can not find it at all. I have tried rebooting the phone, turned on and off the blue tooth, still nothing. Do I now own just a watch?

[Nanoline]

I have similar issue with my Charge 2 and IPhone 11. Uninstalled/reinstalled Fitbit app. Turned Bluetooth on and off. Bluetooth can’t find Fitbit charge 2.

[SteveH · Accepted solution]

Do you still have your old phone? If so, make sure it doesn't still have a connection to the fitbit in its bluetooth settings as this could be blocking connection to your new phone

[DCJAM]

Steve H., this is exactly right.  It is what happened to me.  I finally figured it out.  I turned Bluetooth off on old device.  Now I am paired up and sync-ing again on new iPhone 11 Pro/iOS 13.  Yay! 

[Nick1010]

That worked. Thanks!  I had disconnected it from the app but the Bluetooth on the old phone was still connected. Once I disconnected that it worked. 

[Nanoline]

Thanks!  That seems to have been the solution that I stumbled upon too.  

[acitycat]

Thanks! This was exactly the problem and fixed my issue too.

[amweasly]

I lost my old phone, pls tell me what to do.

[Melanie17]

My old phone has been completely erased and set up as a new phone, but I am also still having this issue.

[SunsetRunner]

In addition, I had to delete the fitbit app from my iPhone and reinstall it. Then, if finally worked! 🙂 

[kunzlecake]

Thanks Dj cam, It worked.  I had already deleted app on old phone but didn't think to remove bluetooth. THANK YOU!!

[Dmoore645]

I do not have my old phone, and my Iphone 11 cannot find my fitbit charge 2. What do I need to do? 

[Jax66]

Brilliant thanks, this worked immediately.