iPhone cannot find Charge 3

[Pubby]

For almost a week now I have had to remove my device from both the fitbit app and my IPhone Bluetooth, find device, re-add my charge3.  It will update the app, and within ten minutes my phone or the app can not find my charge3.  my fitbit looses track of time.

I have removed the device from my phone and the app.  Then deleted the app.  Turned off my phone, reset my fitbit.  Turned on my phone, downloaded the app. signed in tried to add my charge3.  After mutipul codes and circled x on my fitbit, and my phone saying the code failed.  I left it for a while, then when I tried adding my device it worked and uploaded info to the app.   With in ten minutes my phone and the app can not find my fit bit, and my fitbit is now two minutes behind in the time.

Moderator edit: updated subject for clarity

I have been in the help forum trying all sorts of things people have said.  Change settings, remove & readd, Nothing is helping me......  Anyone having the same issue?

[crmarshall11]

Thank you for all your help 

[prg044]

Thanks Megabite for the help.  Will contact support.

[SunsetRunner]

Hello again @prg044 and @crmarshall11 

your both quite welcome and I hope you both get your Fitbit Trackers up and running again. On a side note while your waiting to call customer service I came across something that may work. Won’t hurt to try  it out:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Enable Location to "Always" if it’s not already
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

[Pubby]

The Bluetooth is on for the fitbit,  all my other stuff works that's connected to my Bluetooth, like my Jeep stereo, my scale (not fitbit), and my little stereo for music.  None of them are connected at the same time usually.

[SunsetRunner]

Hello again @Pubby 

Since your original post it has been identified that syncing has become an issue for some individuals and the Fitbit Team is indeed aware of this issue and hopefully a fix will come out soon. Although I posted some of this earlier I’m going to post all the steps that you can try to get your device syncing again. 

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again. Let’s try restarting your Fitbit Tracker: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃Hopefully these suggestions resolve your syncing issue. Please let me know 

[Pubby]

Tried all that again, even paired my Fitbit to my daughter iPhone 8 and same issues. I’ll be patient a little longer. Definitely not a happy Fitbit user.

Sent from my iPhone

[SunsetRunner]

Hello again @Pubby 

Im Sorry these troubleshooting steps didn’t work for you especially in light of you also failing to pair to your daughters phone as well. I think you should call Fitbit Customer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Hopefully they can help in ways I can’t. Good luck to you

[prg044]

Call customer service - I did and after try to pair with my sisters phone I am getting a replacement (still under warranty)

Paula