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‎01-26-2017 18:33

‎01-26-2017 18:33

iPhone not updating. Shows last steps hours ago and will not sync. Tracker okay and updating. Any ideas?  Thanks!

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‎01-26-2017 19:17

‎01-26-2017 19:17

Check if your Bluetooth is on and iPhone not in Do Not Disturb mode. Bluetooth symbol top right should be black - not Grey. 

If that is not it, check Bluetooth settings to see that the Fitbit is still paired. 

---------- Carpe diem - exercise!
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‎01-26-2017 19:21

‎01-26-2017 19:21

If you went into Low Power mode (low battery), it has to be charged to 100% before everything comes on automatically. Otherwise you have to turn Bluetooth back on. 

Post a screenshot if you need more help. 

---------- Carpe diem - exercise!
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‎01-27-2017 20:35

‎01-27-2017 20:35

Did you find a fix for this?  I am having the same issue...

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