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iPhone se app not tracking steps!?

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‎07-16-2020 00:56

‎07-16-2020 00:56

Hi everyone! Recently I installed fit bit on my phone to track my steps while hiking... in my iPhone 7 this app worked great! But i recently bought an iPhone se and after every hike Fitbit says I took 0 steps ??? What is going on???

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3 REPLIES 3

‎07-16-2020 03:57

‎07-16-2020 03:57

Hello @Therealskerpa and welcome to the Help forums.  I apologize if I misunderstand what you are saying.  It sounds like you don't have a Fitbit tracker, but use Mobile Track.  Did you set up Mobile Track on your new iPhone?  That option doesn't carry over to a new phone.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-16-2020 13:00 - last edited on ‎07-19-2020 09:14 by Fitbit Moderator

‎07-16-2020 13:00 - last edited on ‎07-19-2020 09:14 by Fitbit Moderator

it seems to be an issue that does t seem to get resolved.  I take 5000 steps in a couple of hours and sync my phone and it does. It update.  If it does it takes like hrs  for my total 7day step count to show up!  

 

 

Moderator Edit: Formatting

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‎07-17-2020 22:39

In response to LZeeW

‎07-17-2020 22:39

I have a fitbit tracker the. Versa 2. This is a fitbit issue software problem.  I have update with the most current update by fitbit. I have done all the necessary steps trying to resolve and it still not sync my total 7 day steps when sync my phone. 

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