is it the sync software or my FitBit

[grebjack]

I haven't been able to sync my FitBit for about three weeks (since my computer died and I had to get a new harddrive).  Of course, when I contacted FitBit for advice about why it won't sync now, they say the problem isn't software, it's time for me to buy a new FitBit.  That was their advice a couple years ago when I had trouble then, with the same FitBit and the FitBit worked for another two years once I figured it out on my own.  Seems suspicious to me that the problem started right when my operating system changed, and despite trying it now on three different computers with two different dongles, the software insists that there is no sync dongle attached.  Since my FitBit isn't even part of the system until I place it on the dongle, that seems to me like further evidence that the software just isn't running with my computer properly.

Anybody had any success trouble shooting this?

[kawaiiko]

Do you have another source of syncing besides the dongle?  

They haven't been including the dongle in the newer models of the fitbits, so I would suspect they have not been troubleshooting /updating firmware on the softwares for it.  

I personally, have not been using the dongle to sync data, but I suggest trying it another way.. without getting a new fitbit first.  

[grebjack]

No, I haven't been able to sync since May 20th, thus the repeated attempts with multiple computers and multiple dongles to get the software to run. When I first install the software, it tells me to turn on Bluetooth, but it doesn't automatically sync that way. I'm guessing that the moral of the story is if I want to sync my data, I'll have to keep buying new fitness trackers every few years to respond to the FitBit's planned obsolescence of the ones I've already purchased.

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[kawaiiko]

which tracker do you use?  I actually still use my flex (on my dog) and it works fine.  

[grebjack]

I'm still using an Ultra