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lost my charge hr data

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‎02-21-2017 19:02

‎02-21-2017 19:02

I have had my Charge HR for a week and I just downloaded the app on my iPhone today. When it synced, it cleared out all of my data for today, more than 8000 steps :'(   How do I get my data back for the last 7 days?? Help??

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‎02-23-2017 08:30

‎02-23-2017 08:30

Hi @mrscastle11,

 

Out of curiosity, did you update your firmware on the day where you lost steps?

 

Also, what type of iOS device are you using and what software version is it running (ie iOS 8, iOS 10.2, etc)?

Keep me posted and welcome to the Community!

Derrick | Retired Moderator, Fitbit
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