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my fitbit app tries to come up but disappers

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‎06-14-2022 18:46

‎06-14-2022 18:46

I have a charge 5 and iphone 11 pro max that running on ios 15.5.  I've tried restarting my charge 5, removing and re-installing the app, turning off my phone.  Nothing has worked!  Spoke to 2 different people on the help desk and they couldn't get it fixed either.  Any suggestions????

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‎06-15-2022 10:36

‎06-15-2022 10:36

UPDATE:  Well, the app finally came back up late last night.  However, my phone froze on a black screen last night.  Had to put it on the charger and it came back up.  This has happened at least 6 times since i received the watch.  So frustrating because all the nightly stats stopped.  Ugh!

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‎06-15-2022 12:19

‎06-15-2022 12:19

I don't know much about iOS. 

With android, and when an app fails to start. 

  • I stop the app, for Fitbit, this must be done through the phone srettings. 
  • Then I clear data, probably not needed. 

I would also make sure that you have the latest fitbit app update. 

BTW I moved your iOS inquiry into the iOS board

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