"Get In Your Zone" and Active Zone

[SunsetRunner]

I received a notification about a personal challenge called "Get In Your Zone," but I can't tell if my devices qualify... I have a Versa (1st gen) and a Charge 3... the versa seems as though it qualifies, but as it is not listed, I can't be sure... Any assistance you can provide would be much appreciated!

[JuanJoFitbit]

Hi everyone. Thank you for participating in our Fitbit Community. I totally understand how frustrated you are about this message. We really appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[erikalyn]

I wondered the same thing about my Inspire HR. It reports active minutes and HR zones, so it seems like it should be perfectly capable of participating in a challenge like this, and yet I'm told I would have to upgrade my five-month-old device. It's annoying.

[wybrowneyedgirl]

It sucks that a Charge 3 doesn’t work with it. I got a Charge 3 when they were the newest device. It lasted just over a year. Stupid me bought a new one. It had 2 big problems after 6 months. Firbit begrudgingly replaced it. When this one has problems, I don’t know what I’ll get. I have enough money in Fitbit Smartwatches, I could buy the newest Apple SE Series 6 watch. It’s beautiful, Apple products last & the company stands behind their products. When there’s an update, EVERYONE gets it way back to 7 versions which is 6 yrs for most people.  

[conchikers]

Yes,  I think they are trying to get us to buy a new device.  My charge 2 tells me indicates what zone I'm in.  If you go to the exercise panel and then touch any exercise noted, it will take you to the heart rate and indicate how many minutes you've spent in each zone.  So the device does what it needs to do for this challenge, yet they wont let you apply it.  If you click on the challenge, you get a screen about it but within seconds a screen pops up advertising the new devices with a shop now button.  This is really getting me angry.  After 6 years of being a fitbit customer, I'm thinking of switching to a new device because I'm so angry ......😡

[conchikers]

Yes, I noted the same thing.  My Charge 2 has the capability and information on heart zone, they are just trying to up sell you!

[conchikers]

I have the Charge 2 and have the same thing.  I see my active minutes in each zone.  

[conchikers]

I have an android phone and don't have ads in the nutrition window.  I'm wondering why you do on an apple.  I have a Charge 2 but the app should be the same no matter the device.

[SunsetRunner]

I had the get in your active zone on my ionic it worked for a week I got all the badges for over 300 mins but it didn’t reset to zero at the start of the this week I contacted Fitbit support but there help didn’t work I managed to remove it but would like to reinstall it on the app does anyone know how thanks in advance 

[JillianG]

I had the same issue I want to reinstall it myself. I contacted Fitbit and they said you have to be invited by a friend or you can install it yourself through discover at the bottom of app go to challenge and adventure then follow additional instruction. I couldn’t find the additional instruction button 

[SunsetRunner]

Hi I’ve been on to Fitbit support about get in your zone this what they said. Thanks for the info. We confirm that the Get In Your Zone Challenge is a temporary challenge. However, we're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. The best place to make your voice heard is the Ideas board on our community (http://community.fitbit.com/t5/Feature-Requests/idb-p/features). Please take a moment to visit and give us your feedback. If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments. We look forward to reading your suggestions. Thank you so much for your feedback and for participating in our community!