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"No internet connection" error message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2018 11:11 - last edited on ‎05-18-2018 11:52 by Moderator Alum

‎04-22-2018 11:11 - last edited on ‎05-18-2018 11:52 by Moderator Alum

Update 5/15/2018: Hi Everyone, this issue should be resolved as of 2.50. If you are still experiencing this issue, please follow the troubleshoots outlined in @MarcoGFitbit's post here. If the issue is still not resolved, please start a new thread and our team will review. Thanks for your reports.

 

Fitbit Update 5/5/2018: We are still working on this issue. Thanks again for your reports. 

 

Fitbit Update 5/4/2018: We released app version 2.50 that may fix this issue. Please update your app and try again. If you still experiencing 'No Internet Connection' please let me know.

Hi iOS users!

 

Some of you may be receiving an erroneous error message that reads "No internet connection" or "Connect to the internet to view historical data." 

 

This might have started with the app release: 2.48 and continues now with app version 2.49. 

 

This issue is being escalated to our team for investigation. For any updates or information, please stay tuned. This thread will be updated when more information is available. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer
41 REPLIES 41

‎05-15-2018 11:00

In response to MarcoGFitbit

‎05-15-2018 11:00

Many thanks.Issue resolved.
Best Answer
0 Votes

‎05-15-2018 13:49

In response to RosalindS

‎05-15-2018 13:49

Hi Everyone, this issue should be resolved as of 2.50. If you are still experiencing this issue, please follow the troubleshoots outlined in @MarcoGFitbit's post here. If the issue is still not resolved, please start a new thread and our team will review. Thanks for your reports.  

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Best Answer