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"Unable to load your goals"

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The app says it is "Something went wrong. Unable to load your goals" since yesterday. 

 

This on top of the months-long issue of it not showing old previous days totals for months now. (I'm on a 1650 day step streak, and this looks likely to lose it because you continue to fail to fix the app).

 

iOS app for iPad, version 4.41.

 

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49 REPLIES 49

Will I lose all my data if I delete and reinstall app?

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I did the app uninstall/reinstall and all my historical data remained there

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How do I uninstall and reinstall the app?
Sent from my iPhone
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I didn’t lose any history
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Uninstalled, reinstalled, rebooted, turned off, turned on, still doesn’t work. It’s annoying, I live by this thing, but maybe that’s pathological in and if itself.

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I have also been having this issue ‘something went wrong unable to log goals’. Have deleted and reinstalled app- didn’t work. 

my app is also logging my weight every single day even though I didn’t log it and it’s not connected to any other apps! 

does Fitbit ever fix anything?? 

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Hi, I’m glad it’s not just me. 

Moderator Edit: Word choice

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Do you delete the Fitbit app then reinstall? Or is there a different way to uninstall then reinstall. I can’t lose my data.

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Having same issue 

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I actually did a reset. I didn’t lose any data. It fixed the problem but
it’s started again so I’m going to have to do another reset. I wish Fitbit
would sort it out
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