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steps not matching up

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‎05-10-2016 19:54

‎05-10-2016 19:54

My computer and iphone say I have 3.399 steps while my FitBit says I have 9.636 steps.  Also, my heart rate and steps are not on my phone anymore, but are still on my FitBit.  I have rebooted my FitBit several times.  That hasn't worked.  What else can I do?  

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‎05-11-2016 07:49

‎05-11-2016 07:49

Welcome to the Community @carolineavegno! This sounds weird. However, I'd start by making sure that your tracker is pair to your account. If it's not, you can bring it back setting it up as a new device. Also, make sure that your iOS device is running the latest version of the Fitbit app.

 

Let me know the outcome.

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