help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

syncing fitbit ionic with MacBook pro

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2018 09:59

‎01-24-2018 09:59

I bought my Fitbit Ionic in December. I set it up and was able to pair and sync with my Apple phone and my MacBook pro. Swimming activity not shown on phone but shown on computer. Today, however, my data is not shown on my computer. I can get into my account but it states that there is not recent activity. The data from the last months is gone. Can anyone help?

Many Thanks

Redsetter

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-24-2018 11:29

‎01-24-2018 11:29

Hi, @Redsetter! Have you tried logging out and logging back in? That will reset the data.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎01-24-2018 11:29

‎01-24-2018 11:29

Hi, @Redsetter! Have you tried logging out and logging back in? That will reset the data.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes

‎01-25-2018 12:09

In response to MakMak

‎01-25-2018 12:09

Thank you. I did try that a couple of times yesterday. I had a ' last go' again tonight and it worked. I have no idea why but all working now.Thanks a lot for responding.

Redsetter
Best Answer
0 Votes