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syncing fitbit ionic with MacBook pro

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‎01-24-2018 09:59

‎01-24-2018 09:59

I bought my Fitbit Ionic in December. I set it up and was able to pair and sync with my Apple phone and my MacBook pro. Swimming activity not shown on phone but shown on computer. Today, however, my data is not shown on my computer. I can get into my account but it states that there is not recent activity. The data from the last months is gone. Can anyone help?

Many Thanks

Redsetter

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‎01-24-2018 11:29

‎01-24-2018 11:29

Hi, @Redsetter! Have you tried logging out and logging back in? That will reset the data.

MakMak | Community Council

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‎01-24-2018 11:29

‎01-24-2018 11:29

Hi, @Redsetter! Have you tried logging out and logging back in? That will reset the data.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

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‎01-25-2018 12:09

In response to MakMak

‎01-25-2018 12:09

Thank you. I did try that a couple of times yesterday. I had a ' last go' again tonight and it worked. I have no idea why but all working now.Thanks a lot for responding.

Redsetter
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