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upgrading to Fitbit Versa

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‎10-15-2018 17:33

‎10-15-2018 17:33

I had a Fitbit flex - I upgraded to a Versa. How do I reconnect? I use an iPhone 7 and a Windows 10 computer. 

I need specific directions. My fitbit app is showing the flex. 

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‎10-15-2018 21:30

‎10-15-2018 21:30

Hi, @Tovtar! Did you delete the Flex from your account or is it still connected? Have you actually added the Versa yet?

 

If you haven't added the Versa yet, you can do it with these instructions.

 

If they're both already on the account, you might just be seeing the icon for the Flex. You can delete it from your account if you're no longer using it (tap on the Flex icon and hit the trash can icon at the top right to remove it). Otherwise, they should both connect to your account in perfect harmony.

 

MakMak | Community Council

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