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using a gmail account but not share with fitbit friends

I cannot see my partners step count - note suggests she is not using a gmail account - but she is (with .gmail suffix). How do I convert a google account to let her share

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@100222   I've used Gmail for years, long before Google bought Fitbit.  So I had a Fitbit account that uses Gmail as my email address.  Accounts don't automatically migrate, so I had to follow the steps to migrate to a Google account.  How to tell the difference on your app:

  • If you have a gear icon in the upper right of your Fitbit app, then you have a Fitbit account.
  • If you see your Google profile picture, then you have a Google account.

If you have a gear in the upper right, tap on it and this is at the top of the page:

91CE7414-E0D4-4EC5-8F19-7D046C88E97C_1_201_a.jpeg

Tap on Move Account and follow the steps.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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