v2.44.2 Not able to log in to app, after being repeatedly kicked out

[raukar]

I for about 2-3 weeks needed to log in to the app every time i opened it, but it proceeeded to sync fine after that. Annoying but fine.

Then, mid December, the app kicked me out and i couldn’t log back in (Oups, something went wrong. Please try again. The request times out.) . Even with changed password, clock setting trick, phone hard restart, app deletion and re-install etc it didn’t work... I waited and finally the log in worked again the morning of the 27/12. Glorious!

The very same afternoon if again stopped working. To be working again the next day (28/12). It’s been working since then until today 30/12 when the app during Fitbit sync suddenly said that “You’ve been logged out for security reasons” and sent to log in screen.

Now I once more cannot log in to the application. Just says “Oups, something went wrong. Please try again. The request times out.“.

Hope someone can tell me what this is caused by and if there is any way I can fix it on my end.

[ACG]

Hello @raukar

Can you give us more info on what iOS device you have and what Fitbit you have. 

Thanks

[raukar]

Using iPhone 7, with firmware .
Tested both on Wifi (Several) and 4G networks. The issue comes and goes.

Fitbit is a Flex 2, but that has always been working perfectly.

[MarcoGFitbit · Accepted solution]

hello @raukar, thanks for joining the Fitbit Community, it's great to have you on board. Thanks for your insight and help @ACG, I appreciate it. 

@raukar, thank you for letting us know the troubleshooting steps you have tried so far, I really appreciate it. At this moment I will forward the information you have provided to our team so they can take a better look at this situation. Once I have more information to share with you about this issue, I'll make sure to update the thread accordingly.

Thanks for your patience and understanding, if there's anything else you might want to add or anything else I can do for you, please feel free to reply. 

[ACG]

Hello @MarcoGFitbit

Thank you for supporting @raukar in this situation.

Hoping your going to find the best solution for him.