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ACE Fitbit- original

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‎10-12-2020 16:18

‎10-12-2020 16:18

I purchased my Fitbit in March of 2020. I wore it consistently for about a month and a half and then it stopped charging. I would attempt to connect wherever I was (friends houses, bought a new USB port) and it may or may not connect. Over the course of time, I've not been able to use it but for maybe a couple times a month- if I could get it to charge.

I was just havi.g a convo with an customer service agent and they told me to clean it and then try it again. NOTHING and we got disconnected.

HELP! 

 

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‎10-12-2020 19:16

‎10-12-2020 19:16

Here are Fitbit's official suggestions, some, or all, of which you have already tried.

Why isn't my Fitbit device's battery charging? 

Another possibility is that your charger has a bad connection.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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