Ace 2: alarm issue

[CuervoWins]

At some point the alarm on my child's Ace 2 disappeared. The message "Add alarms in the Fitbit moblie app" appears when I try to access alarms. The problem is that the [Apple iOS] app says that there is an alarm and does not give me the option of uninstalling/reinstalling the alarm thru either the family account or the child's account.

1. I have so far reset the phone by pressing the side button for 5 minutes. No change.
2. I have unsynced and synced the phone. No change.
3. I have removed and reinstalled the device from within the app. No change.

Phone is charged 100%. Both the timer and stopwatch seem to work.

Nothing seems to work. Any assistance will be appreciated.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @CuervoWins. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the alarm on your child's Ace 2. Thank you for sharing the steps you tried to resolve this. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Smudge14]

I have the same problem

[EdsonFitbit]

Welcome to the Fitbit Community, @Smudge14.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2.

In this case, please restart your Tracker and set it up as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Smudge14]

I have taken all these steps but unfortunately the issue still remains

[EdsonFitbit]

Thanks for your response, @Smudge14.

In this case, I would recommend getting in touch with Customer Support via the link shared above. I'm pretty sure that they will do their best to provide a high level of support.

Have a nice day.

[AOKBOY8510]

I have a ace 3 and I look at alarms and it says it is installed on the app but not on the fitbit 

Need help please I already tried reseting device and phone and no change

[EdsonFitbit]

Welcome to the Fitbit Community, @AOKBOY8510.

Thanks for the information provided.

If you followed these instructions to set silent alarms on the Fitbit app but they don't show on the Tracker, please get in touch with Customer Support. You can chat with them online or give them a call. Please click here to get connected.

Have a nice day.