Ace 2 black screen

[Ddennis62312]

Received on 4/1. It is 5/27. Screen is completely black. Plugged in. Lay charge 6 hours. 100%. Tried to reset it by pressing 3 times-multiple times. Tried holding down. Nothing is working 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ddennis62312.

I am sorry to hear your Ace 2 won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've followed the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Looking forward to hearing back from you.

[Ddennis62312]

Yes, I have followed all instructions. I was able to log into the app and
it’s actually charged to 100%. It seems to be a screen issue. There was a
reoccurring alarm set, and it went off. I removed it from my Fitbit app
thinking that might help, but now I can’t re add it because you have to
enter the code on the screen(which I can’t see now).
--

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Ddennis62312, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.