Ace 2 blank screen

[Eilish83]

Hi any suggestions on how to fix my sons fit bit. The screen is blank but I can feel vibration when pressing side button. It’s not dead. It says on his account that it has 62%battery. 

Moderator edit: subject for clarity

[SunsetRunner]

Are you holding the button on the side, or simply pressing it?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Eilish83 @SunsetRunner.

@Eilish83 I am sorry to hear your son's Ace 2 screen is blank. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Restart the tracker by following the steps from this help article: How do I restart my Fitbit device?
2. Change the clock face:  

• With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2.

@SunsetRunner thank you for your efforts to help. 

Let me know how it goes, I'll be around.