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Ace 2 date and time incorrect

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‎06-23-2021 05:14 - last edited on ‎06-23-2021 18:10 by

‎06-23-2021 05:14 - last edited on ‎06-23-2021 18:10 by

Hi there, my daughter has not used her Fitbit for over 6 months. It is fully charged yet the time and date are incorrect. I have updated app on iPad and synced Fitbit - it seems to have made slight improvement with time yet is still 13mins fast and the date is way out by a few months. I have turned off time zone on Fitbit app. I have turned off Timezone on my iPad in settings, turned off my iPad and back on. I’ve turned Fitbit off and on and synced although both time & date remain incorrect. Any help would be much appreciated 🙂 

 

 

Moderator edit: subject for clarity 

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‎06-23-2021 18:10

‎06-23-2021 18:10

Welcome to the Fitbit Community, @T_E.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Since the tracker is syncing, I recommend confirming the complete troubleshooting instructions in How do I fix the time on my Fitbit device? You can also try changing the time zone to a different one, syncing the tracker and then changing the time zone to the correct one and syncing again. 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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