Ace 2 dim screen

[Brittany_D]

I purchased my son's fitbit ace 2 less then a year ago and the screen is so dim you can barely read it.  I have tried letting the battery completely drain and then charge it all day. I have also tried to reset it all with no luck. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @Brittany_D.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

1. Confirm the steps to restart the tracker: How do I restart my Fitbit device?
2. Change the clock face:  

• With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2. Sync the tracker. 

Hope this helps! 

[Brittany_D]

I have tried all of those recommendations and the screen is still barely visible @LiliyaFitbit 

[LiliyaFitbit]

Thank you for your reply, @Brittany_D.

I am sorry to hear the issue persists, thank you for your efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate the tracker's behavior and help you with this matter. Click here to get connected. 

See you around.