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Ace 2 display issue

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‎01-31-2021 19:07 - last edited on ‎02-01-2021 12:08 by

‎01-31-2021 19:07 - last edited on ‎02-01-2021 12:08 by

Just opened, charged and setup my daughters Fitbit Ace 2 and now the display won’t work. Half the screen and/or just a line displays. I’ve seen similar posts about just lines, but has alone else experienced a half display? If so, resolutions? 

 

 

Moderator edit: subject for clarity 

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‎02-01-2021 12:07

‎02-01-2021 12:07

Welcome to the Fitbit Community, @CrystalB25.

 

Thanks for the details shared in your post. If the tracker is showing a horizontal line on the screen after setup, it is going through the firmware update and may take some time to complete. If you continue experiencing this difficulty, please try the following:

 

1. Restart the tracker: How do I restart my Fitbit device?

2. Restart the phone, sync the tracker and check if the firmware has been updated: How do I update my Fitbit device?

 

You can find more information about the Ace 2 in this manual. 

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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