Ace 2 home button not working

[Goldie82]

 Hi guys, 

I bought my daughter an Ace 2 for Christmas but the home button has stopped working. I tried to force a hard reset but, of course, you need a working home button to be able to do that. Any hints or tips to get this thing working again? Or do I need to send it for repair/replace? 

Many thanks in advance 🙂

[YojanaFitbit]

Welcome to the Fitbit Community Forums @Goldie82. Sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I appreciate the time you've taken to report the issues with your daughter's Ace 2. You did a great job trying those steps, sorry to hear this didn't work. I've noticed that you already contacted our support team. Thank you for reaching out, I'm glad to see that your daughter will be back on track soon.

Let me know if you need anything else.

[Goldie82]

No problem, I appreciate your reply. I managed to get a replacement sent out straight away which is beyond brilliant.

Many thanks again,

Claire