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Ace 2 is lost

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‎11-23-2021 02:15 - last edited on ‎11-23-2021 11:42 by Fitbit Moderator

‎11-23-2021 02:15 - last edited on ‎11-23-2021 11:42 by Fitbit Moderator

My son received his Ace as a Xmas gift last year from his grandparents.  Last week my son at school realised that the face bit had popped out of the band.  This had never happened before, so much so we hadn't even realised that it could as we thought it was all one piece.  My son is very upset.  How does this even happen, clearly a flaw in design based on the number of people this has happened to.  I don't want to purchase a whole new one when I still have the band. Can @Fitbit please help with replacing the face portion, due to their design flaw?

 

Moderator Edit: Clarified subject

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‎11-23-2021 06:45

‎11-23-2021 06:45

Hi @EMHas  there is no replacement pebble part for the Ace or any other Fitbit series. Why not get with support to see if they can offer any options for you.

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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