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Ace 2 issues

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‎02-17-2020 01:28 - last edited on ‎02-19-2020 13:49 by

‎02-17-2020 01:28 - last edited on ‎02-19-2020 13:49 by

Hi my twin boys have both had their Fitbit Ace 2 since last May. However, since then one has popped out of the strap which has been lost and the other one’s strap has snapped. I feel as though these models are really not geared up for a pair of active children!! As a family we all have a Fitbit so very frustrating that we can’t use the family feature on them and I was about to upgrade my watch to the new Versa 2. However, I may not consider this now! Please can you advise if the warranty will cover this!! Thank you. 

 

 

Moderator edit: subject for clarity

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‎02-19-2020 13:48

‎02-19-2020 13:48

Welcome to the Fitbit Community, @RichardBrant. I am sorry for the delayed response.

 

I am sorry to hear about the issue you experienced with your sons' trackers. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I understand your concern and I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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