Ace 2 not charging

[Shnapc]

Hi I bought ace 2 for my daughter 3 weeks ago and now it’s not charging any tips I have cleaned it as recommended.

Moderator edit: format

[JuanJoFitbit]

@Shnapc it's great to see you in our Fitbit Community! I'm happy to assist you with your daughter's Ace 2 since it won't take a charge. By the way, thank you for cleaning the contacts before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge the Ace 2 for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 😀

[Shnapc]

Hi I have tried cleaning as per instructions and restarting still not working

Sent from my iPhone

[JuanJoFitbit]

@Shnapc thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀