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Ace 2 not charging

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‎04-27-2020 20:17 - last edited on ‎04-29-2020 13:59 by

‎04-27-2020 20:17 - last edited on ‎04-29-2020 13:59 by

I bought a Fitbit Ace 2 for my son a week ago . I am having issues in charging it already , Once I was able to charge it some how by connecting to my laptop . Today again back to square one as the battery keeps showing 39% after few hours of keeping it connected. Can you please help this is frustrating for my son.

 

 

Moderator edit: subject for clarity

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‎04-29-2020 13:59

‎04-29-2020 13:59

Welcome to the Fitbit Community, @nirvanafinally. I am sorry for the delayed response.

 

I am sorry to hear your son's Ace 2 tracker is not charging. Thanks for trying to resolve this, I totally understand how you are feeling as the tracker is only one-week-old and I am here to help. I recommend following our troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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