10-03-2019 09:03
10-03-2019 09:03
I took my sons ace 2 off this morning to charge and since I have put it back on his wrist, it’s not counted a single step. He’s done lots of steps and I’ve tested it myself but not one step has been added. He’s only had it less than a week. Is there any way I can reset it or another way to fix the problem?
Answered! Go to the Best Answer.
10-03-2019 19:07
10-03-2019 19:07
Hey @Odyssey13 , nice to see you back. Thank you for your help and informing us about the situation with @Nat0610 .
Hello @Nat0610 , a warm welcome to the Community! Thank you for sharing us your situation and for trying to solve this by yourself.
I'll like to clarify the information provided. The steps advised by Odyssey13 are for the previous model.
To restart the Ace 2 please do as follows:
Please keep me posted.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
10-03-2019 09:13
10-03-2019 09:13
Hi @Nat0610 try a restart a few times, it might get it going. If not, let us know.
Your tracker should now work normally.
10-03-2019 10:26
10-03-2019 10:26
10-03-2019 10:37
10-03-2019 10:37
There should be a button on the charger unit. Is this the original charger that came with the Ace2?
10-03-2019 10:57
10-03-2019 10:57
10-03-2019 10:59
10-03-2019 10:59
*sorry, meant to say no button
10-03-2019 15:15
10-03-2019 15:15
A moderator was notified about your post @Nat0610 and they will be by to assist.
10-03-2019 19:07
10-03-2019 19:07
Hey @Odyssey13 , nice to see you back. Thank you for your help and informing us about the situation with @Nat0610 .
Hello @Nat0610 , a warm welcome to the Community! Thank you for sharing us your situation and for trying to solve this by yourself.
I'll like to clarify the information provided. The steps advised by Odyssey13 are for the previous model.
To restart the Ace 2 please do as follows:
Please keep me posted.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
07-30-2020 10:23
07-30-2020 10:23
07-31-2020 13:16
07-31-2020 13:16
Welcome to the Fitbit Community, @Asibley.
Thank you for joining the thread and sharing that your son's tracker is not counting steps. I appreciate your efforts to resolve this and I am here to help. Since you've tried to restart the tracker already, I recommend making sure the tracker is syncing. You can confirm the steps to sync the tracker at How do I sync Ace or Ace 2 with my device?
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.