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Ace 2 not discoverable on Bluetooth

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‎03-02-2020 21:19

‎03-02-2020 21:19

I have twos Ace 2s. Both display the wrong time and won’t sync.  I have tried everything I’ve read in this forum.  Logged back in and out.  Deleted the app.  Tried on iPad and iPhone XR.  Have the latest app version.  As a last ditch effort, I removed the devices and neither of my devices can find the Fitbits.  

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‎03-04-2020 14:01 - edited ‎03-04-2020 14:01

‎03-04-2020 14:01 - edited ‎03-04-2020 14:01

Welcome to the Fitbit Community, @Jbs1221. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the steps you tried to resolve the issue with syncing your Ace 2 trackers. I understand that you're unable to set up the trackers now. Thank you for your efforts, I would like to confirm if you've tried to restart the devices by following the steps from this help article: How do I restart my Fitbit device? 

 

After that you can try to set up the trackers again. For more information, please see this help article: How do I set up Fitbit Ace devices?

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-23-2020 19:44

In response to LiliyaFitbit

‎03-23-2020 19:44

Did you remove the devices from their Fitbit accounts? 

Are you doing an add device to set them up? 

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